Our order cut-off point for all delivery services is 3pm (UK time), Monday to Friday. We endeavour to dispatch all orders placed before this time on the same working day.
Orders placed after 3pm will be treated, for the purpose of delivery, as having been placed the next working day, which excludes Saturday & Sunday.
Standard Delivery, our standard delivery method is first class signed for mail; orders over £10 will receive this service free of charge. If you would like your order sent standard 1st class (no signature required) please leave a note with the order.
However by doing this you waiver your rights to claim for items not received, we will supply proof of postage but any claims for non-receipt will have to be handled between yourself and Royal Mail.
Estimated delivery between 1-2 working days.
Royal Mail Special Delivery 1pm, Guaranteed next day delivery before 1 pm if order is placed before 3pm excluding Friday. Orders placed on a Friday with this service will be sent same day but will arrive Monday.
Royal Mail International Tracked, Tracked & Signature required, delivery is variable depending on the country destination.
*If an item is returned to us by the customs office, we will issue a refund minus any postage and custom costs or fees incurred by ourselves, we also reserve the right to charge a 10% restocking fee. If an item is seized by your local customs office this is the responsibility of the customer to resolve the issue, we are not responsible for any customs tax or duties which your local office imposes, please ensure your destination country allows the import of e-liquids before placing your order.
Working days are classed as Monday – Friday (excluding bank and public holidays) –therefore any orders placed after 3pm on Friday may be processed over the weekend but will not be dispatched until Monday.
If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if this is more convenient for you.
All delivery timescales are approximate and subject to availability. At peak times, especially around Christmas and Public Holidays, and during bad weather, deliveries may take longer than anticipated to arrive. We will provide tracking numbers for the relevant delivery service used. Although we will assist you in any way we can, we cannot be held responsible for any delays experienced, we offer no guaranteed delivery times and do not refund postage fees for late deliveries.
Please ensure that your delivery address details are correct, as we will not replace or re-send any order at our expense if incorrect details have been supplied by you.
We may at our discretion, upgrade the postage option for orders of significant value or heavy items, we will not charge you any extra postage fees for this.
We may provide your telephone number and/or e-mail address to the nominated courier for tracking purposes and for them to notify you of an approximate delivery time.
If your order has not arrived within 10 working days following dispatch please contact us quoting your order number in all correspondence.
If you require any further information regarding Dispatch & Deliveries, please e-mail Customer Service through our contact us page here.